Get help today:   1 (800) 543-9905   or   Submit a Confidential Inquiry

Job details

Customer Service/Collector
Home About us Employment opportunities Customer Service/Collector

Customer Service/Collector

Serenity Lane has a Customer Service/Collector job opening at our business office located in Coburg, OR.

Customer Service/Collector Essential Duties:

  • Provide customer service to our customers and employees.
  • Initiate contact with Debtors and attempts to work out payment arrangements.
  • Answering incoming calls taking/scheduling payments, updating customer information, and other customer service inquiries.
  • Proactively monitor accounts and address a variety of issues and be able to explain accounts clearly.
  • Insurance Knowledge,
  • Reconcile accounts, detailed-oriented, organized, EXSL reports and auditing.
  • Posting payments and running credit cards.
  • Provide back up to various team members.
  • Track and maintain bankruptcy, return mail and skip trace.
  • Navigate internet, stay on task, transcribe information accurately and in a timely manner.
  • Run monthly statements and prepare files for collection agencies.
  • other duties as assigned.

Knowledge, Skills and Abilities:

  • Follow directions and be able to stay focused.
  • Multi-task
  • Accounting skills
  • Excellent customer service
  • Good attendance and willingness to learn
  • Basic skills in Microsoft Windows and Excel
  • Knowledge of fair debt collection practice act a plus or not being afraid to ask customers for money, will train the right person.
  • Ability to follow through on an issue until resolution is achieved.
  • Maintain positive work attitude in a teamwork environment and willingness to help where needed.

Education, Experience:

  • High school graduate or equivalent
  • Two years of directly related experience.

Other Requirements:

  • Maintain strict confidentiality of information, both financial and clinical, concerning patients or other debtors.
  • Ability to sit at a workstation for extended periods of time.
  • Able to be covered under the company’s fidelity bonding policy

Download Employment Application here »

Please MAIL, FAX or EMAIL your Application, Cover Letter, References and Resume to:

Judy Drago
Serenity Lane
PO Box 8549,
Coburg, OR 97408

Fax: (541) 284-2873

Please include the job reference #CustomerService-Collector on your application.

• Drug Free Workplace (free of substances of abuse including Cannabis THC).
• Pre-employment drug screen and criminal background check will be required.
• Equal Opportunity Employer.


Non-profit treatment centers for
alcohol and drug addictions.
Treatment facilities located in:

Coburg, Eugene, SE Portland, SW Portland, Salem, Albany, Bend, and Roseburg, OR and Vancouver WA