• A quick and courteous response from our team
• An efficient and professional intake process that provides exceptional care and customer experience for your patient.
• Real time responses from our team on any specific concerns or needs you or your patient may have regarding treatment services or programs.
• One-on-one support and guidance for you and your patient to ensure they may access the maximum health insurance benefits available.
• Exceptional communication and collaboration with you in your patient’s treatment plan and discharge recommendations for optimal outcomes.

Referent Partnership Managers

Our managers for Outreach Services are here to help you every step of the way. Whether this is your first time referring a patient or you are a longtime partner, they will work closely with you to ensure a positive experience for you and your patient. Some areas they will work closely with you on include:

• Your preference on notification is your patient admits to one of our facilities
• Your preference on notification on their discharge
• Desired level and means of communication
• Desired involvement (if any) in continuing care planning
• If you would like us to provide medical records after discharge

Questions? Contact one of our friendly Outreach Managers

Steve Harris
Oregon Manager of Outreach Services
Serenity Lane Health Services
sharris@serenitylane.org

Ian Hundtofte
Washington Manager of Outreach Services
Serenity Lane Health Services
ihundtofte@serenitylane.org