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Serenity Lane has been helping people overcome substance and alcohol use disorders in Oregon since 1973. Beginning treatment can bring up a lot of questions about who we are, what our programs are like, and where your recovery journey will take you. We've put together a list of questions we hear most often – from both clients and their families.
Serenity Lane treats the full spectrum of substance use disorders and co-occurring mental health conditions. Whether you're dealing with alcohol, opioids, stimulants, or something else entirely, our team has the experience to help. And because addiction rarely shows up alone, our clinical staff is equally skilled at treating the mental health conditions that often come with it.
Choosing a treatment program is one of the most important decisions you or your loved one will make. It's worth asking hard questions – about accreditation, clinical staff, family involvement, and what happens after treatment ends. The answers will tell you a lot about whether a program is serious about long-term recovery or just getting people through the door.
Serenity Lane offers a full continuum of care across Oregon, including:
Serenity Lane's care teams include medical physicians, psychiatrists, mental health professionals, licensed addiction counselors, and a clinical staff that are all experienced in treating substance use and co-occurring conditions. Our Coburg campus provides 24/7 medical oversight, and all locations are staffed by professionals with specialized training in addiction care.
Look for a facility that is accredited, offers multiple levels of care, and has experienced clinical staff. Consider whether the program treats co-occurring mental health conditions alongside addiction, how family is involved in treatment, and what aftercare support looks like. It is also worth asking about outcomes data – programs that track and share results demonstrate a real commitment to accountability.
The right level of care depends on your situation – the severity of your addiction, your medical needs, and what support you have at home.
Serenity Lane offers both, and our admissions team can help you determine the right starting point.
Serenity Lane treats alcohol and drug use disorders, including addiction to alcohol, opioids (heroin, fentanyl), stimulants (cocaine, meth, Adderall), marijuana, benzodiazepines, and more.
Many people who come to Serenity Lane are also coping with co-occurring mental health conditions such as depression, anxiety, trauma, PTSD, and grief. This combination – known as dual diagnosis or co-occurring disorders – is actually very common.
Our medical staff, psychiatrists, and mental health professionals are experienced in treating both at the same time. A comprehensive clinical and mental health evaluation is completed to ensure each client receives the right level of care.
Yes – and it matters more than most people realize. Accreditation means an independent organization has reviewed a facility's care standards, safety practices, clinical oversight, and outcomes and determined that they meet a defined standard of quality. It's one of the clearest ways to distinguish programs that are serious about accountability from those that aren't. Not all rehabs are accredited, and the absence of accreditation is worth noting.
All of Serenity Lane's programs are accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF). CARF accreditation means Serenity Lane has met rigorous standards for quality, safety, and effective care.
The right rehab is the one that matches the person's actual clinical needs, not just the one that is the closest, or the first one to answer the phone. Start by asking whether the facility offers the level of care needed (detox, residential, or outpatient), whether they treat co-occurring mental health conditions, and whether they are accredited. From there, look at how family is involved, what aftercare looks like, and whether staff have real clinical credentials.
Trust matters too. A program where clients feel safe and respected produces better outcomes than one that doesn't, regardless of how the brochure reads. Serenity Lane's Selecting a Treatment Center page is a helpful resource for anyone navigating this decision.
Serenity Lane accepts most major insurance plans, including Blue Cross, Aetna, Cigna, Kaiser Permanente, UnitedHealthcare, MODA, PacificSource, Regence, TRICARE (via MHN), and many others. You can verify your coverage online or call our admissions team, and we will walk you through it.
That first phone call can feel intimidating. Especially if you're scared, unsure what to say, or calling on behalf of someone you love. But it's not a test, and there are no wrong answers. It's simply a conversation to figure out what's needed and how we can help.
Serenity Lane has live staff available 24 hours a day, 7 days a week, and offers same-day admissions.
The first call is simply a conversation. Our admissions team will ask what's going on. What you or your loved one is using, how often, any withdrawal symptoms, mental health concerns, current medications, and whether there are any immediate safety concerns. From there, we'll recommend a level of care and walk you through the next steps, including what to bring and how insurance benefits apply.
There are several things worth asking on that first call:
Yes – our admissions team can begin the insurance verification process on the first call and provide an initial estimate of your coverage and expected costs. Or you can start the process and verify your insurance online before you call.
You can expect questions about the substance(s) being used and frequency of use, any history of withdrawal or past treatment, current physical and mental health concerns, medications, and your insurance or payment situation. The goal isn't to screen you out – it's to make sure we understand what you need so we can recommend the right level of care.
Yes, all calls to Serenity Lane are confidential. Serenity Lane is committed to respecting patient confidentiality as required by state and federal law. Information is shared only if you choose to involve a family member or physician, or if there is an immediate safety emergency requiring intervention.
Cost is one of the most common reasons people delay getting help – and one of the most important things to clarify before making a decision. Serenity Lane is a non-profit organization that allows us to keep our fees as low as possible. We're also in-network with most major insurance providers.
Our admissions team will walk you through your coverage and any out-of-pocket costs before you commit to anything.
Serenity Lane is in-network with most major insurance providers. Insurance generally covers approximately 70–75% of total treatment charges, depending on your plan. If you don't have insurance, our admissions team will walk you through self-pay and financial assistance options.
Serenity Lane accepts most major insurance plans, including Blue Cross, Aetna, Cigna, Kaiser Permanente, UnitedHealthcare, MODA, PacificSource, Regence, TRICARE (via MHN), and many others. What you pay out of pocket depends on your plan's deductible, coinsurance, and authorization requirements. Our admissions team will walk you through this clearly.
The main factors are your level of care (detox, residential, or outpatient), length of stay, and what your clinical plan includes – such as dual diagnosis treatment, psychiatric support, or specialty programming.
Your insurance coverage and any applicable payment plans will also affect your out-of-pocket costs.
Inpatient programs typically cost more than outpatient programs because they include residential housing, meals, and 24/7 clinical support. Inpatient programs in the area generally range from $12,000 to $70,000 for a 28-day stay, depending on the level of care. Outpatient treatment starts at approximately $4,500 and varies by program type and duration.
Serenity Lane does offer payment plans for qualifying patients, as well as discounts for certain situations – such as cash payment. Limited financial assistance is also available through our scholarship fund for those who qualify.
View the Financial Assistance Application or contact our admissions team for more information.
Treatment at Serenity Lane is structured, supportive, and built around the whole person – not just the addiction. From the moment you arrive, you'll be working with a clinical team that understands recovery isn't only about stopping substance use. It's about building something new.
Residential treatment at Serenity Lane follows a structured weekly schedule built around therapy, education, peer connection, and wellness. The schedule also includes lectures from staff and alumni, readings, and discussion groups. Weekend scheduling varies based on each client's length of stay and to accommodate family programming.
Serenity Lane's treatment integrates individual counseling, group therapy, family therapy, trauma work, relapse prevention, and dual diagnosis support. We also incorporate spirituality and holistic methods – including health and wellness programming like yoga, fitness, and recreational activities – as part of a whole-person approach to recovery
Yes – our admissions team can begin the insurance verification process on the first call and provide an initial estimate of your coverage and expected costs. Or you can start the process and verify your insurance online before you call.
Clients in residential treatment typically focus full-time on their recovery programming. If attending school is a priority, outpatient levels of care may allow for more flexibility.
Call us at 800-543-9905 to discuss what would work best for your situation.
Tobacco and vaping are permitted in designated outdoor smoking areas. Withdrawal Management clients may visit smoking areas escorted or independently, depending on their treatment level.
Once in Residential Treatment, smoking is allowed only in designated areas outside of programming hours. Only factory-sealed, manufacturer-produced vapes are permitted. Vape juice and matches are not allowed on campus.
Yes. Serenity Lane supports Medication-Assisted Treatment (MAT) as part of residential and outpatient care for clients managing opioid or alcohol use disorder.
Detox is the first step for many clients. It is a medically supervised process of allowing the body to clear substances while managing withdrawal symptoms.
At Serenity Lane, your initial assessment takes place in our Detox Center, and you'll remain there until medically cleared (a minimum of one day). Detox alone is not treatment; it's the bridge into residential or outpatient care. Once medically stable, residential treatment begins.
During residential treatment, most clients focus full-time on recovery and are not working. If maintaining employment is a priority, our outpatient programs – including Intensive Outpatient (IOP) and Level I Outpatient – may be a better fit.
Our admissions team can help you find the level of care that supports your recovery without putting your job at risk.
Personal devices – including cell phones, tablets, and laptops – are allowed at Serenity Lane. They may be used in patient rooms during free time to minimize distractions and protect patient confidentiality. Clients without device access can use phones available in common areas.
For full details, see the Cell Phone, Tablet & Laptop Guidelines.
No. You do not need to stop using substances before arriving at Serenity Lane. We understand that getting help is the reason you're coming – and our team is here to support you through that process from day one. Alcohol and other substances will not be permitted once you're in treatment.
Under the Family and Medical Leave Act (FMLA), you are not required to disclose your reason for taking medical leave. Serenity Lane upholds patient confidentiality as required by state and federal law, and our team can help you navigate the paperwork for medical leave if needed.
For residential treatment at our Coburg campus, bring casual clothing for 7–14 days (no drug-, alcohol-, or sexually related content on clothing), workout clothes, comfortable shoes, toiletries, any current prescription medications in their original bottles, your insurance card, and personal identification. Prescription medications must be in original containers – any medications not in proper bottles will be disposed of.
See the full packing list and prohibited items at: serenitylane.org/admissions/new-patient-info.
Yes. Meals are provided for residential clients at our Coburg campus. Dietary needs and preferences can be accommodated.
Addiction and mental health conditions are deeply connected, and trying to treat one without addressing the other rarely leads to lasting recovery. Serenity Lane's clinical team is experienced in treating both at the same time, and mental health support is woven into every level of care we offer. Whether substance use is the primary concern or one part of a larger picture, we're equipped to help.
The team at Serenity Lane always has professionals standing by, ready to take your inquiry and get you the help you need. Give us a call for a confidential conversation about changing the rest of your life. Or, you can email us here.
Yes, Serenity Lane offers mental health services, including therapy and outpatient mental health treatment for clients managing depression, anxiety, trauma, PTSD, and other conditions – even if substance use isn't the primary concern.
Dual diagnosis means a person is managing both a substance use disorder and a mental health condition at the same time. This is very common, as addiction and mental health issues often fuel each other. Treating only one side of the picture makes lasting recovery much harder. At Serenity Lane, dual diagnosis treatment is built into our clinical approach at every level of care, so both conditions are addressed together.
Treatment at Serenity Lane incorporates individual therapy, group therapy, family therapy, trauma-focused work, relapse prevention, and dual diagnosis care. We also incorporate spirituality and holistic practices – including health and wellness programming – as part of a comprehensive, whole-person approach to recovery.
Yes, Serenity Lane has medical staff and psychiatrists on site who can evaluate, prescribe, and manage psychiatric medications as part of a client's treatment plan. Our clinical team monitors how medications are affecting each client's functioning and adjusts as needed throughout their stay.
Every client receives a comprehensive clinical and mental health evaluation at admission. From there, our clinical team recommends a level of care based on your symptoms, history, safety, daily functioning, and support at home. Our admissions team will explain the recommendation clearly and walk you through the next steps.
Serenity Lane offers specialty treatment programs for both veterans and first responders, designed to address the unique challenges – including trauma, PTSD, and the demands of service – that this population faces. Serenity Lane also accepts TRICARE insurance (via Managed Health Network).
There's no single answer to this question, and anyone who tells you otherwise isn't being straight with you. The right timeline depends on the person, the substance, and what life looks like outside of treatment. What the research clearly tells us is that longer treatment leads to better long-term outcomes. Here's what to expect at Serenity Lane.
Length of stay depends on the substance being used, the severity of the addiction, any co-occurring mental health or medical conditions, the person's history with addiction and relapse, and the stability of their home environment. Research consistently shows that longer stays are associated with better long-term recovery outcomes.
Serenity Lane's residential program averages 30 to 60 days, though some clients benefit from a 90-day stay or longer – particularly if relapse has occurred before or if the home environment presents ongoing risk. Outpatient programs are typically structured over 10 weeks, with options to continue through Recovery Support afterward. There is no one-size-fits-all timeline.
Serenity Lane's residential treatment program at our Coburg campus typically runs 30 to 60 days, though some clients benefit from a longer stay depending on their clinical needs and progress. The length isn't set when you walk in. It's based on how you're doing and what your situation calls for.
For clients who need more time – whether because of a history of relapse, an unstable home environment, or more complex clinical needs – Serenity Lane offers a long-term residential option that extends beyond the standard stay. Longer treatment duration is consistently associated with better long-term recovery outcomes.
Clients are free to leave at any time. However, leaving treatment early – especially during detox or early stabilization – significantly increases the risk of returning to use. If you're considering leaving, our team will talk through your concerns and work to find a plan that keeps you supported, whether that means adjusting your treatment plan or connecting you to step-down care.
Family support can be one of the most powerful factors in long-term recovery – and one of the most complicated. Serenity Lane's Family Program is built to help families understand addiction, improve communication, and learn how to show up for their loved one in ways that actually help. Here's what you need to know about staying involved during treatment.
Yes. Clients can receive calls from family during free time. Messages can also be left for patients through our receptionist at 800-543-9905.
At our Coburg residential campus, family visitation is available Saturday and Sunday from 3–5 PM (up to 2 adult visitors per client; children are welcome). Family programming is also available Saturday and Sunday, beginning at 9 AM for up to 3 family members aged 16 and above, covering topics like addiction education, communication, boundary-setting, and aftercare planning. Lunch for family members is $10 and can be purchased at the reception.
The most helpful things families can do are to stay consistent, attend family sessions when offered, and focus on the long term, not just the short-term comfort of their loved one. Avoid trying to manage the clinical process yourself, and trust the care team to guide treatment. Serenity Lane's Family Program is specifically designed to help families understand addiction, improve communication, and set healthy boundaries.
Serenity Lane's Family Program offers education, therapy, and support for the people who love someone in recovery – not just the client. Family members can participate in weekend programming at our Coburg campus. Serenity Lane also has a Grateful Family Program for ongoing community and support.
Leaving treatment is not the finish line. It's the transition into real life with a plan. What happens in the months after treatment often determines whether someone stays in recovery long term. Serenity Lane's alumni program, Serenity for Life, exists specifically to make sure clients don't have to navigate that chapter alone.
Serenity Lane's programs are backed by current outcomes data, and we actively track clinical results to ensure our care is effective. Research consistently shows that longer time in treatment and strong aftercare engagement improve long-term recovery rates.
Aftercare is ongoing support after formal treatment ends – and it's one of the most important factors in long-term recovery. Serenity Lane's alumni program, Serenity for Life, includes regular alumni meetings (in person and via Zoom), community events, a weekly speaker meeting, and the Serenity for Life App – a HIPAA-compliant platform for tracking progress and staying connected with staff and peers.
A return to use is not the end of the road. Relapse is a signal that the recovery plan needs to be adjusted – not that treatment failed. If you or someone you love returns to use, the most important thing is to reach out for support quickly. Serenity Lane's team is available 24/7 to help clients reassess their needs and identify the right next step.
Treatment doesn't end at discharge. Serenity Lane's Serenity for Life alumni program exists specifically to keep clients connected long after they leave formal treatment. Alumni have access to ongoing meetings, community events, a private alumni network, and the Serenity for Life App. Recovery is a lifelong journey, and we're here for the long game.
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